Placing a Custom Jewelry Order

I've never had custom jewelry made before. What is the process and how do I start?

Upon placing your deposit for a custom order, we start with a design. We can custom piece based on almost any design, but we prefer that it be provided by you. However, if you don’t have a specific design in mind, you can leave it to the design team at  MrExclusive to handle for a fee.

When you have settled on an idea for your custom piece, we will handcraft a wax mold based on your design. After the wax creation process, we'll proceed to the gold casting process. Once the piece has been casted to gold, we'll apply our signature hand detailing, smoothing, and diamond setting processes until your piece meets our standards of quality. Finally, we will apply finishing touch-ups and ship the custom piece directly to you.

If you would like to inquire about a custom piece, including a quote for how much your piece will cost, please fill out the custom work inquiry form and we will be in touch.

What is the usual turnaround time for a custom order?

The usual turnaround time for a custom order depends on what we're making for you and our current queue list of orders at the given time. Our usual turnaround time is 4 weeks, but it can take longer during the holiday seasons. 

What are the sizes available for custom made jewelry?

Whatever the specifications, we can make it. A request for a 1" x 1.5" custom pendant with VS diamonds, or a 100+ gram solid 14k gold pendant at 3" x 3" is fine. We kindly request you to be realistic with your custom jewelry design.

Shipping Information

Are most items in stock and ready to ship?

Yes usually the items available our available right away unless you place a custom order.

Please read and understand our Shipping Policy before placing your order.

When can I expect to receive my order?

After we finish your piece, we will ship out your order via USPS Priority Mail. You should receive it within 2 - 3 business days, depending on your location.

How much is shipping?

For all domestic orders shipping is free. For all international orders, we add $50 for shipping to the cost of your order.

Returns and Exchanges

If I don't like something ordered from MrExclusive, can I get a refund?

We do not allow refunds, but you may be eligible for store credit. Please read and understand our Returns and Exchange policy before placing your order.

Payment Options

Do you finance? Can I make payments?

At the moment, we do not offer any type of financing. For custom orders, we accept a maximum of 2 payments before releasing the order: One 50% deposit to start on the order, and another 50% payment upon completion of the order before shipping out.